Quality Matters: Standard 1 – The Individual
As part of our commitment to high‑quality care, we are launching a monthly newsletter series to explain the Aged Care Quality Standards. This month, we begin with Standard 1: The Individual.
What is Standard 1?
Standard 1 focuses on putting the individual at the centre of care. It recognises that every person is unique, with their own life story, preferences, values, culture, and choices.
Care should always be person‑centred, respectful, and responsive to individual needs.
What does this mean for residents?
“I am valued, and I have choice and control over the life I lead.”
Standard 1 means:
- You are treated with dignity, respect, and kindness
- Your choices and preferences are listened to and respected
- Your cultural, spiritual, and personal values are recognised
- You are involved in decisions about your care
- Your feedback and concerns are welcomed
Your voice matters, and it helps shape the care you receive.
What does this mean for families and carers?
For families and carers, Standard 1 means:
- Being partners in care, where appropriate
- Feeling welcomed, listened to, and informed
- Knowing your loved one’s values and preferences are respected
- Confidence that care decisions are made in the best interests of the individual
Your knowledge and insights help us provide care that truly reflects the person behind the care plan.
What does this mean for staff?
For staff, Standard 1 means:
- Getting to know each person beyond their care needs
- Respecting individual choices and supporting independence
- Communicating respectfully and clearly
- Providing care that reflects the person, not just the task
Working together
Residents, families, and staff all play a role in strengthening person‑centred care. By listening, communicating, and working together, we create a safe and respectful environment for everyone.
Next month, we will continue this series by exploring Standard 2 and how it supports ongoing quality care.
Together, we remain committed to care that values each individual, every day.
(Arjun Arjun, Quality Officer)
