January is the perfect time to hit the reset button. For families with loved ones in aged care, it’s also a great opportunity to plan ahead for the year, set expectations, and ensure smooth communication with the care team. At Finley Regional Care, we know that clear communication is the cornerstone of peace of mind – for families, residents, and staff alike.
Here’s a practical guide for families on how to stay informed, involved, and connected throughout the year.
Why communication matters
Good communication helps everyone feel heard and supported. It can:
- Prevent misunderstandings or confusion about care needs
- Reduce stress for residents and family members
- Encourage shared decision-making
- Ensure residents’ wishes and preferences are respected
Clear communication is not only about logistics — it’s about fostering trust, understanding, and confidence in the care provided.
Start with regular check-ins
Consistency is key. Scheduling regular check-ins (whether weekly, monthly, or quarterly) can make a huge difference:
- Phone or video calls with staff to discuss care updates
- Face-to-face meetings during visits to address questions
- Email summaries of care plans or activities
These check-ins prevent surprises and ensure that families remain part of the decision-making process.
Discuss goals and expectations for the year
Every resident and family has goals for the year – from health and wellness to hobbies, outings, and personal milestones. Take time to:
- Talk about preferred activities and routines
- Discuss any upcoming medical or lifestyle needs
- Set realistic goals for social engagement, mobility, or therapy programs
At Finley Regional Care, we work with residents and families to align care plans with these goals, helping everyone feel confident and supported.
Make a plan for emergencies
While no one likes to think about worst-case scenarios, it’s important to have a plan. This includes:
- Contact information for staff and healthcare providers
- Understanding protocols for medical emergencies
- Knowing how updates will be communicated to families
Being prepared reduces stress and ensures timely action if something unexpected occurs.
Encourage open conversations with your loved one
Residents should always have a voice in their care. Families can support this by:
- Asking open-ended questions about preferences and concerns
- Listening actively without judgment
- Respecting their autonomy and choices
- Celebrating their achievements and milestones
Encouraging residents to express themselves strengthens trust and improves overall satisfaction with care.
Use technology wisely
Technology can enhance communication between families, residents, and staff:
- Video calls allow distant relatives to check in easily
- Messaging apps can be used for quick updates or sharing photos
- Care portals (if available) provide progress notes and schedule information
At Finley Regional Care, we support families and residents in using technology safely and effectively.
Keep a record
Maintaining a communication log can be surprisingly helpful. Note:
- Appointments and events
- Questions raised and responses received
- Care preferences or changes
A simple notebook or shared digital file can keep everyone on the same page and prevent important details from being overlooked.
Make communication part of your routine
Good communication isn’t a one-off task; it’s an ongoing habit. By creating a routine for updates, discussions, and check-ins, families can feel more confident, and residents feel heard and valued.
At Finley Regional Care, our team encourages proactive, transparent communication, ensuring families are partners in care rather than passive observers.
Start the year with clarity and confidence
January is the perfect time to plan, check in, and set expectations for the year ahead. Clear, consistent communication keeps residents happy, families reassured, and staff supported, and it helps make the year ahead smooth, positive, and enjoyable for everyone.
Click here to learn more about how Finley Regional Care supports families and residents through clear communication and planning.
