Understanding Standard 3: Care and Services
At our service, your care, safety, and wellbeing are at the heart of everything we do. One of the key areas we focus on is Standard 3: Care and Services, which is part of the Aged Care Quality Standards.
What does Standard 3 mean?
Standard 3 ensures that every resident receives safe, effective, and personalised care and services that meet their individual needs and preferences.
Outcome Statement (in simple terms):
You receive care and services that are safe, effective, and tailored to support your health, wellbeing, and quality of life.
What this looks like in our home
- Care plans are developed with you and your family, based on your needs and choices
- Regular reviews ensure your care changes as your needs change
- Staff are trained and supported to provide high-quality clinical and personal care
- We monitor things like nutrition, mobility, skin care, and overall wellbeing
- External health professionals (GPs, physios, specialists) are involved when needed
Your voice matters
We value your input. By sharing your preferences, feedback, and concerns, you help us improve and ensure your care stays person-centred and meaningful.
Our commitment
We are committed to delivering care that not only meets standards but supports you to live safely, comfortably, and with dignity every day.
(Arjun Arjun, Quality Officer)
